We strive to provide excellent service. In case you need to cancel or request a refund, please review our policy below. It applies to cabs, tour packages, guide services and hotel bookings made through Singh Tour Service, and it should be read together with our Terms & Conditions.
Cancellation Slabs and Refund Amounts
Refunds are processed for cancellations made at least 48 hours before the scheduled tour date. The amount refunded depends on when your cancellation reaches us:
| When you cancel | Refund of amount paid |
|---|---|
| 48 hours or more before travel | 100% |
| Between 24 and 48 hours before travel | 50% |
| Less than 24 hours before travel | No refund |
| No-show at the pickup point | No refund |
Timing is measured from the scheduled pickup time shown on your booking confirmation.
How to Request a Refund
Send your request by one of these routes, quoting your booking reference:
- Email info@booksinghtour.in with the subject line “Refund request” and your booking reference.
- Call or WhatsApp 9412553908 and ask for a written acknowledgement.
A cancellation takes effect when we acknowledge it in writing. Please keep that acknowledgement — it is your record of the cancellation time, which decides the slab that applies.
Refund Processing Time
Approved refunds will be credited to the original payment method within 5–7 business days. Where the payment was made by bank transfer or in cash, the refund is made by bank transfer to an account in the name of the person who booked, and we will ask you for those details. Your bank or card issuer may take a few additional days to show the credit in your statement.
Non-Refundable Charges
Hotel booking fees, permit charges, and third-party service costs are non-refundable. In practice this means:
- hotel advances and cancellation charges levied by the hotel under its own policy;
- state permits, entry permits and toll or parking charges already paid;
- temple passes, event tickets and guide fees already committed on your behalf;
- payment gateway charges, where the provider does not return them to us.
Where part of your payment covers charges of this kind, that part is deducted and the balance is refunded under the slab above.
Partly Used Bookings and Early Termination
If a multi-day tour is cut short after it has begun, services already delivered — days travelled, nights stayed, permits used — are not refundable. We will review the unused portion in good faith and refund what has not been committed to a driver, hotel or third party.
If We Cancel
Where Singh Tour Service cancels a confirmed booking and cannot provide an equivalent alternative, you receive a full refund of the amount paid to us for the affected service, with no deduction, processed on the same 5–7 business day timeline.
Failed and Duplicate Online Payments
If an online payment is debited from your account but your booking is not confirmed, or if you are charged twice for the same booking, contact us with the transaction reference and date. Failed transactions are usually reversed automatically by the payment provider within 5–7 business days. A confirmed duplicate charge is refunded in full.
Service Complaints
A refund request that concerns the quality of a service — rather than a cancellation — is handled separately. Tell us within 7 days of the journey, with as much detail as you can and any photographs. We will investigate with the driver, guide or hotel concerned and respond with our findings and what we propose to do.
Contact Us
For any refund question or to follow up on a request already raised:
- Email — info@booksinghtour.in
- Phone — 9412553908
- Address — Vill Baba ka Purwa, Post Darshan Nagar, Ayodhya, Uttar Pradesh