Welcome to Singh Tour Service. These terms apply when you book a cab, a tour package, a hotel, a guide or any other service from us — through this website, over the phone, on WhatsApp or at our office. By making a booking you accept them, so please read them before you confirm.
Booking and Confirmation
All bookings are confirmed upon receipt of payment. Full payment or advance as agreed must be made before the tour commences. A booking is only held once we have sent you a written confirmation by SMS, WhatsApp or email carrying your booking reference — an enquiry, a quotation or a verbal assurance is not a confirmed booking.
Please check the confirmation as soon as you receive it and tell us at once if any detail is wrong. We work from the details on the confirmation.
Pricing and Payments
- Quoted fares are valid for the dates and itinerary quoted. Prices may change if your dates, route, vehicle or passenger count changes.
- Unless the quotation says otherwise, fares exclude toll, parking, state permit charges, driver night allowance, temple entry fees and hotel charges.
- Extra kilometres or hours beyond the agreed itinerary are charged at the rate stated on your confirmation.
- Payments may be made by UPI, bank transfer, card or cash as offered at the time of booking. Online payments are handled by our payment provider.
Cancellation and Changes by You
Cancellations made 48 hours before the travel date will receive a full refund. Cancellations within 24 hours are non-refundable. The full slab is set out below and in our Refund Policy:
| When you cancel | Refund of amount paid |
|---|---|
| 48 hours or more before travel | 100% |
| Between 24 and 48 hours before travel | 50% |
| Less than 24 hours before travel, or no-show | No refund |
Changes to dates, routes or vehicles are accommodated wherever we can. A change requested less than 24 hours before travel is treated as a cancellation and a fresh booking if we cannot reassign the vehicle.
Cancel by calling 9412553908 or emailing info@booksinghtour.in and quoting your booking reference. The cancellation takes effect when we acknowledge it, not when the message is sent.
Cancellation or Changes by Us
Very occasionally we may have to change or cancel a confirmed booking — a vehicle breakdown, a road closure, a law-and-order restriction or a similar cause beyond our control. In that case we will first try to provide an equivalent vehicle or an alternative arrangement; if we cannot, you receive a full refund of the amount paid to us for the affected service. Our liability in these circumstances is limited to that refund.
Your Responsibilities as a Traveller
- Be ready at the pickup point at the confirmed time. Waiting beyond the free waiting period shown on your confirmation may be charged.
- Carry valid photo identification for every traveller, and any documents a hotel or permit requires.
- Follow the driver and guide instructions on safety, seating and luggage.
- Smoking, alcohol and any illegal substance are not permitted in our vehicles.
- You are responsible for the cost of any damage caused to a vehicle or hotel room by a member of your party.
Vehicles, Drivers and Duty Hours
We assign the vehicle category you booked — a specific make, model or registration number cannot be guaranteed. Where the booked category is unavailable we provide the same or a higher category at no extra cost. Luggage capacity is limited by the vehicle; please tell us in advance if you are carrying more than one bag per passenger. Drivers observe the rest and duty hours required for safe driving, and outstation itineraries are planned around them.
Hotels and Other Third-Party Services
Where we book hotels, guides, boat rides or event tickets, we do so as your booking agent. Those services are delivered by the third party under their own terms, house rules, check-in times and cancellation policies, which may be stricter than ours. We will pass on the terms that apply to your booking, but we cannot vary them.
Wheelchair and Assisted Travel
Wheelchair-accessible cabs and assistance for elderly and differently-abled pilgrims are available and must be requested at the time of booking so that the right vehicle and staff are assigned. Please tell us about mobility needs, medical equipment or any assistance required at temple sites, so that we can plan a realistic itinerary. Some heritage and temple areas have steps, narrow lanes or long walking stretches that no vehicle can avoid.
Temple Visits and Site Access
Darshan timings, queue arrangements, security checks and restrictions on mobile phones, bags and cameras at Ram Mandir and other temples are set by the temple authorities and the local administration, not by us. They may change at short notice, particularly on festival days. We plan itineraries around the timings published at the time of booking and will do our best to adapt, but we cannot guarantee darshan, a particular queue, or entry to a specific area.
Liability and Force Majeure
Singh Tour Service acts only as a travel facilitator and is not liable for delays or changes caused by weather, government regulations, or force majeure events. This includes road blockades, traffic restrictions, strikes, processions, accidents, natural events, epidemics and any other circumstance outside our reasonable control. Our liability for any claim arising out of a booking is limited to the amount you paid us for the affected service.
Nothing in these terms limits any liability that cannot be limited under applicable law.
Photographs and Feedback
We may occasionally photograph groups during a tour. If you would prefer that photographs of you or your family are not used on our website or social media, tell the guide or write to us and we will honour that. Reviews and testimonials you send us may be published with your first name and city unless you ask otherwise.
Governing Law and Jurisdiction
These terms are governed by the laws of India. Any dispute arising out of a booking is subject to the exclusive jurisdiction of the courts at Ayodhya, Uttar Pradesh.
Changes to These Terms
We may revise these terms from time to time. The version published on this page at the time you make a booking is the version that applies to that booking.
Contact Us
For any question about these terms or an existing booking:
- Email — info@booksinghtour.in
- Phone — 9412553908
- Address — Vill Baba ka Purwa, Post Darshan Nagar, Ayodhya, Uttar Pradesh